Healthcare Clients
Most healthcare providers don’t have a service problem, they have a consistency problem. Patients forget. Referral partners get busy. And without regular communication, even the best providers get overlooked. That’s where we come in.
32 Pearls Family Denistry
When 32 Pearls Family Dental came to us, the issue wasn’t quality of care – it was communication. They weren’t consistently reaching out to their existing patients, which meant missed opportunities to stay top of mind, promote services, and encourage repeat visits.
We introduced a simple but strategic shift: a monthly newsletter. Each email was designed to do more than just “check a box.” We focused on educating patients about oral health, sharing updates from the clinic, and highlighting specific services in a way that felt helpful, not salesy.
Over time, something important happened. Patients didn’t just receive emails; they started opening them. With an average open rate of 41%, far above industry norms, over 300 patients were actively engaging with each send.
And while the clicks weren’t the headline, that wasn’t the goal. The real win was consistency. Instead of being forgotten between appointments, the practice stayed present in their patients’ lives – building trust, increasing awareness of services, and naturally supporting retention and return visits.
Azalea Home Care
Azalea came to us with a common but critical challenge: they wanted to grow, but they weren’t consistently visible to the people who mattered most – clients, referral partners, and families searching for care.
In home care, being known isn’t enough. You have to be remembered at the exact moment someone needs support.
We stepped in with a combined social media and email strategy designed to create that consistency. On social, we focused on increasing visibility and engagement within the local community. Through email, we built ongoing communication with both current clients and case managers, ensuring Azalea stayed top of mind with the people most likely to refer.
The shift wasn’t overnight, but it was noticeable. Instead of showing up occasionally, they were showing up regularly. Instead of hoping to be remembered, they became a familiar and trusted name.
And in an industry where timing is everything, that consistency makes all the difference.
If people only think of you when they need you, you’re already too late.
Let’s make sure you’re the first name that comes to mind.
